To ensure effective and timely communication with water customers during emergencies, the City of Sanford will conduct a test of its mass notification system, called One Call, on Wednesday, February 28, 2024.
The goal for this test is to evaluate One Call’s effectiveness and reliability in promptly notifying customers about water or sewer emergencies, allowing for swift response and mitigation efforts.
Beginning at 8:00 a.m. on February 28, the system will send texts, emails, and/or voice calls to all water customers, based on the information available. These messages will state that the contact is part of a test.
One Call’s alerts will display as originating from 919-775-8215 on caller ID. Emails will be sent from mail@notify.onecallnow.com. Customers are encouraged to save these numbers and to add the email address to any safe lists.
Important: One Call will only send alerts to City of Sanford water customers. Any customers who do not a receive a message should contact the Customer Service Department to update their accounts.
The City of Sanford is committed to rapid and accurate communication with customers, especially during critical situations. Following the test, we welcome feedback regarding the experience so that we can further hone our notification process.
There are multiple ways to update your customer account:
- Visit www.sanfordnc.net/utility-services and select “Update Account” from the sidebar menu.
- Call the Customer Service Department at 919-775-8215 during regular business hours.
- Stop in at the Customer Service Department, located at 225 E. Weatherspoon Street in Sanford, during regular business hours.
For more information about the test, contact the City of Sanford Customer Service Department at 919-775-8215.