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The original item was published from 5/29/2020 11:18:12 AM to 5/29/2020 12:38:57 PM.

News Flash

Municipal News & Announcements

Posted on: May 29, 2020

[ARCHIVED] City Hall to Reopen at Noon Monday for Utility Services

City Seal

The City of Sanford’s customer service department, located at 225 E. Weatherspoon Street, will open to the public on Monday, June 1 at noon. The department will remain open for regular business hours moving forward.

The department will be able to accept utility payments, discuss repayment options for bills generated between March 1 and May 31, and assist in starting or stopping utility service.

The safety and security of our community is the City of Sanford’s top priority. Therefore, anyone entering the building will be expected to uphold accepted practices for limiting the spread of COVID-19, including maintaining physical distance and being patient with potentially long wait times.

There are several alternate options for paying utility bills:

  • Pay by mail.
  • Pay by phone at 919-775-8215.
  • Pay online at
  • Drop-off payment in the drop box located in the U-drive at the Sanford Municipal Center.
  • Pay at any local CheckFreePay Payment Center.

Customer service representatives are available to speak by phone during regular business hours at 919-775-8215. Automated payments can be made by phone at any time.

All other departments at the Sanford Municipal Center are available by appointment only, except for the Sanford Police Department, which has remained open to the public throughout the coronavirus public health crisis.

For ongoing updates on the City of Sanford’s coronavirus (COVID-19) response, visit the Coronavirus Information section of our website.

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