TriRiver Water has released guidance to help its Sanford customers better understand how to read their utility bills.
Following a summer that included extreme dry spells and soaring temps, TriRiver Water customers in Sanford may have noticed increases in their water bills. However, many customers may not be aware that clues to higher usage can often be found in those bills.
The new guidance includes a sample bill and breaks down each component of the bill and what it means. “We hope this guidance will help customers better understand when the bill was generated – which could line up with higher water use – as well as how usage is tracked and measured,” says TriRiver Water Customer Service Manager Michelle Ballard.
A clear understanding of monthly water bills has many benefits. Because bills show the past year of usage, customers can use them to spot trends or identify leaks, Ballard says.
For example, if your usage starts to eek up over a couple billing cycles, you may want to test your toilets or garden hoses for leaks. If your usage is always higher in certain months, you can better prepare for the bills for those months – or take steps to conserve.
TriRiver Water offers several resources for investigating abnormal bills. Customers can request that their meters be checked again for accuracy at no charge. If the reading was inaccurate, the bill will be adjusted.
If the culprit turns out to be a leak, customers can apply for a leak adjustment by showing proof of repair. Adjustments can be applied once every 12 months.
Learn more about TriRiver Water’s customer resources under the “Customers” tab at www.tririverwater.com. The guidance and sample bill are shared in the “News” and “How do I” sections.
To discuss your water bill or for more information, contact TriRiver Water Customer Service at 919-775-8215.