About TriRiver Water

Since we are merging with Town of Pittsboro Water Utility, we needed a name that represents both Town of Pittsboro and City of Sanford customers.

The new name symbolizes the connection to the three rivers that sustain our region and reflects our continued commitment to innovation, sustainability, and our community. It also embodies our dedication to improving quality of life by providing exceptional service to our customers as the region grows.

You can count on the same exceptional service you are accustomed to now. The only changes you’ll need to make on your end are who you make your payments to and where you send those payments.

The name change takes effect July 1, 2024. Please keep an eye on your mail with instructions on when and how to make these changes.

City of Sanford customer account numbers will not change. 

• If you use City of Sanford in your records or online banking, please update it to TriRiver Water to ensure smooth payment transactions.
• Customers who currently pay by checking or savings account draft will not have to set up bank draft with TriRiver Water because your information will transfer automatically.
• If you pay via check, you will now make your checks payable to TriRiver Water and mail to: PO Box 63060, Charlotte, NC 28263-3060.
• If you pay in person, you will continue paying at 225 East Weatherspoon Street, Sanford, NC 27330.
• If you pay via phone, you’ll continue calling 919-775-8215.

To reach customer service, please continue calling 919-775-8215.

You may receive communications via mail, email, and/or text messages. The name change takes effect July 1, 2024.

There will be no changes to water quality or pricing as a result of the name change. We remain committed to providing the same high-quality water services that customers have come to trust, with a renewed focus on innovation, efficiency, and customer satisfaction.

If you have questions or concerns during the transition, please contact us at 919-775-8215 or customerservice@tririverwater.com.