Communications

The Communications Division of The Sanford Police Department provides Enhanced 9-1-1 for Sanford and Lee County, North Carolina.

The Communications Division uses a variety of Equipment to complete its duties.

Telecommunicators

The telecommunicators work 12-hour rotating shifts. Shift schedules are:

  • 4 days on (6:30 a.m. - 6:30 p.m.)
    • Off for 4 days
  • 4 nights on (6:30 p.m. - 6:30 a.m.)
    • Off for 4 days, then returning to day shift

All telecommunicators are Emergency Medical Dispatcher (EMD) Certified and must maintain their EMD certification through continuing education through Central Carolina Community College.

Dispatch Services

The Communications Division also provides dispatch of the following:

  • Cape Fear Fire Department
  • Carolina Trace Fire Department
  • Central Carolina Advanced Life Support
  • Deep River Fire Department
  • Lee County Emergency Management
  • Lee County Fire Marshall
  • Lemon Springs Fire Department
  • Northview Fire Department
  • Northwest Pocket Fire Department
  • Sanford Fire Department
  • Sanford Police Department
  • Sanford Public Works
  • Tramway Rural Fire Department

Call Volume

Annual calls for service were:

  • EMS - 7,245
  • Fire - 2,310
  • Law Enforcement - 35,476

Annual telephone call volume was:

  • 911 - 51,212
  • Abandoned - 15,552
  • Administrative - 95,751