Show All Answers

1. What is the City of Sanford's tax rate?

View all tax information for the City of Sanford here. For more information about the City’s tax rate or fees, contact the City of Sanford’s Financial Services Department at 919-777-1138.

2. How do I pay my water bill?

In Person

City of Sanford Municipal Center
225 E Weatherspoon Street
Sanford, NC 27330

Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.

By Mail

Mail in your payment to:
City of Sanford
P.O. Box 63060
Charlotte, NC 28263-3060

Be sure to include your bill stub.

By Credit/Debit Card

Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.

For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.

Electronic Draft

Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.

Night Drop Box

The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.

CheckFreePay Payment Center

Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.

3. How do I report a water or sewer issue after hours?

The City of Sanford's customer service department is available to answer questions during regular business hours, which are 8:00 a.m. until 5:00 p.m. on weekdays.

If you have a water or sewer issue outside of those hours, you can call 919-775-8268. This line is answered by the Sanford Police Department and will be routed to the correct on-call Public Works employee.

4. How do I know if my street is maintained by the City or by NCDOT?

Ownership of Public Roads

Public roads in Sanford are owned and maintained by either the City of Sanford or the North Carolina Department of Transportation (NCDOT). Knowing the entity that owns a particular street or road helps in knowing where and how to report maintenance issues.

Who Maintains the Roads?

• View an interactive map of streets in Lee County

5. Who do I call if I have a question about my water or sewer bill?

Please call Billing & Collections Department at 919-775-8215 or email waterdept@sanfordnc.net

6. When does the City of Sanford display United States flags at intersections?

The City of Sanford displays United States flags at the intersections of highly trafficked roads to observe several holidays.

Flags are displayed on:

• Martin Luther King Day
• Presidents Day
• Armed Forces Day
• Memorial Day
• Flag Day
• Independence Day
• Labor Day
• Patriot Day
• Columbus Day
• Election Day
• Veterans Day

Flags will be displayed at these intersections:

• Broadway Road and Nash Street (3 flags)
• Broadway Road and Rosser Road (3)
• Main Street and Horner Blvd (4)
• Main Street and Dalrymple Street (4)
• Main Street and Lee Avenue (4)
• Main Street and Woodland Avenue (4)
• Every stop light from Horner Blvd and Bragg Street to Horner Blvd and Hall Avenue  (4 each)

For more information, contact the Public Works Service Center at 919-775-8247.

7. What are the hours for the fountain at Depot Park?

The fountain at Depot Park runs daily except when undergoing maintenance.

The bathroom facilities at the park are open from 7:00 am until 7:00 pm from May through November and 9:00 am until 4:00 pm the remainder of the year.

For more information about the fountain and its maintenance, contact the Public Works Service Center at 919-775-8247.

8. How do I report a street light issue?

To report a street light outage (i.e. street light out, light cycling on/off, damage to globe, etc), call Public Works at (919) 775-8247 with pole number and exact location of street light or call Duke Energy Progress directly at 1-800-452-2777.

9. Is urban archery allowed in Sanford?

The City of Sanford does participate in urban archery.

Hunting is only allowed on a tract or parcel of land which is three or more acres. Tracts or parcels of land may not be combined or pooled to meet this requirement. No bow may be discharged unless the hunter is located 100 feet or more within the property line. The 100-foot buffer within each property line is an area in which no hunting may occur.

Hunters must follow all state and local laws, rules and ordinances when hunting deer within the city limits, and they must have in their possession a valid North Carolina Hunting License showing completion of a Hunting Safety Course.

More Information

• Read the full Urban Archery Deer Hunting Ordinance here.
• Read the rules for big game hunting in our area here.

10. How do I apply for a business license?

The City of Sanford issues Beer/Wine Licenses, Peddlers/Itinerant Merchant Licenses, Special Events/Festivals, and Taxi Licenses. Please see the link for detailed instructions. More Information

11. Why are some streets and ditches in the city limits not maintained by the City of Sanford?

The City of Sanford houses city-maintained and state-maintained streets. The state-maintained streets are generally the larger streets with a greater volume of traffic that carry traffic through the city. City streets are generally lower in volume. These streets may funnel traffic into larger state-maintained streets or carry traffic around town.

The Street Division works only on city-maintained streets while the Department of Transportation (D.O.T.) is responsible for maintenance on state-maintained streets.
The Street Division does however make utility patches for water and sewer repairs on state-maintained streets.

12. How do I get an incident report from the Police Department?

Welcome to the Sanford Police Department’s Police to Citizen (P2C) website. You can print copies of Accident Reports, Arrests, and Incident Reports you have filed with our department. Be sure to have the case number available that was given to you as this is how you will retrieve your report. Please allow up to 48 hours for report to appear online. P2C Website