Show All Answers

1. How do I start water service?

To have water turned on, you must present picture identification, your social security number, a rent receipt and/or your lease agreement or verification that you’re purchasing your home. You must also have the street address and provide us with your mailing address and other contact information.

Please contact us as soon as possible to make arrangements to have water turned on. We require at least a day’s notice and all requirements must be satisfied before water can be turned on. For more information, please contact Billing and Collections at 919-777-1190.

2. How do I transfer service?

If you already have service with us and are moving to a new location, please call us at least the day before to transfer your service. We must have a start date for the new service and a stop date for the old service. If you have a deposit it will transfer to the new account. Your account must be paid current. For more information, please contact Billing and Collections at 919-777-1190.

3. What do I do if my service is disconnected?

Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.

4. How do I get my service restored after hours?

Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.

5. Why do I have to pay a deposit?

You will be required to pay a deposit if you have never had service with us before in order to secure your account. If you have had service before and had a satisfactory payment history, your deposit will be waived. For more information, please contact Billing and Collections at 919-777-1190.

6. How much is a deposit?

Our current deposit amount is $75.00 for each meter location. For more information, please contact Billing and Collections at 919-777-1190.

7. What happens to my deposit?

If you pay your bills on time for 12 consecutive months, your deposit is applied towards your current bills until the deposit is applied in its entirety. If your water is cut off, your deposit will be applied towards your final bill and you will receive a check for any remaining funds. For more information, please contact Billing and Collections at 919-777-1190.

8. Why do you need my social security number?

As part of your application for service, the City of Sanford requires a Social Security Number or a Federal Tax ID Number pursuant to North Carolina General Statutes, Chapter 105A-2(6). This information will be used solely for the purpose of collecting unpaid bills and submitting outstanding debts to the North Carolina Department of Revenue for collection by applying the debt against any income tax refund that you may be entitled to receive or lottery winnings of $600 or more. The City will not disclose your number without your consent to anyone outside the City except as mandated by law. For more information, please contact Billing and Collections at 919-777-1190.

9. How do I stop service?

Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification.

Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.

10. Why am I being billed for water / sewer when I had no usage?

Each customer receives a minimum bill each month because of the costs incurred by the city to provide service to each customer. The water that is readily available to each customer has to be treated before it’s distributed into the water lines. Also, every meter has to be read monthly to monitor each customer’s consumption. For more information, please contact Billing and Collections at 919-777-1190.

11. What are my payment options?

In Person

City of Sanford Municipal Center
225 E Weatherspoon Street
Sanford, NC 27330

Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.

By Mail

Mail in your payment to:
City of Sanford
P.O. Box 63060
Charlotte, NC 28263-3060

Be sure to include your bill stub.

By Credit/Debit Card

Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.

For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.

Electronic Draft

Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.

Night Drop Box

The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.

CheckFreePay Payment Center

Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.