There are twenty-five employees of the Public Works Department, who help provide day-to-day operations and twenty-four hour response to plant and collection system emergencies.
Employees are certified by the State of North Carolina for proficiency in:
- Collection system repair
- Laboratory analysis
- Plant operation
- Pretreatment management
- Pump station maintenance
City employees are on duty twenty-four hours, seven days per week monitoring all system activity from the plant control room.