Equipment

CAD (Computer Aided Dispatch)

The CAD is the primary computer system which aids PSAP (Public Safety Answering Point) telecommunicators by automating selected dispatching and record keeping activities. The City of Sanford’s CAD system is provided by OSSI (Open Software Solutions, Inc.) of Greensboro, NC.

 

Radio Consoles

The radio consoles are provided by Moducom. The console screens are touch screen allowing the telecommunicator to touch an image on the screen in order to transmit a message to field units. The consoles are computer based and integrated with equipment in another part of the building allowing connectivity with the radio transmitters off-site at radio antenna towere at various locations.

                           

 

 Telephones

The telephone system used by the communications center is Positron Simon. Once again the telephones are merely computer based equipment with touch screen technology allowing the telecommunicator to answer any of the six (6) 9-1-1 lines or nine (9) administrative lines in the center. The various telephone lines answered in the communications center are as follows:

Wireline 9-1-1 lines (4)

Wireless 9-1-1 lines (2)

Police Administrative lines (4)

Communications line (1)

TTY/TDD line (1)

Fire/EMS administrative alarm line (1)

Sanford Crimeline (1)

Shearon Harris Emergency line (1) – Sanford lies within the 10-mile EPZ of Shearon Harris Nuclear Power Plant in Wake County.

     

 

 

Recorder

The telephone and radio voice recorder is the Mercom Audiolog digital voice recorder. All telephone and radio lines are recorded 24X7 and can be played back at each console to aid the telecommunicator in obtaining accurate information.