Emergency Cut Off

If you have a broken water line, etc and need an emergency cut off please call Customer Service at (919) 777-1190 during the day or the Police Department at (919) 777-1000 after hours.

New Taps

If you need a new tap please contact Engineering Department at (919) 777-1122 or view their website for additional information.

Accident Reports

If you need a copy of an accident report please contact the Police Department at (919) 777-1015.

Ordinance Violations (parking, noise, animal control, etc)

You can pay in person, by phone, or through the mail.

PO Box 3729

Sanford, NC 27331

City Taxes

City Taxes are currently contracted with Lee County and can be paid at the Lee County Tax Collection's office.

Hydrant Meters for Contractors

If you need a hydrant meter please contact Water Utilities at (919) 777-1202 or download the information and application here.

Disconnection for Nonpayment of Bill

Accounts are subject to disconnection if not paid in full each month. If your service is disconnected for nonpayment, delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours your service will be restored without an additional charge. If you have not paid your bill and call after hours to have service reconnected you will be charged an additional $25.00 reconnection fee. You will then have until 10:00 AM the next day to pay the account in full. If the account is not paid in full, your service will be disconnected again and will not be reconnected until your account is paid in full.

Conservation Program for Ultra Low Flow Toilet

The City of Sanford encourages water saving practices, water reuse and conservation.  As part of our water conservation program, the City offers a rebate program for customers that install ultra low flow toilets (ULF 1.6 gals).

Customers may receive a $50.00 credit on their water account for replacing a water-wasting toilet with a ULF toilet.  Customers may replace a second toilet and receive a $25.00 credit.  The City will give no more than two credits per account.  More information and application here.

Leak/High Bills

What are the “present” and “previous” dates? Did anything unusual occur during this time period? Washing cars, watering the lawn, leaving a water hose turned on, filling a pool, washing a lot of clothes, extra house guests?

Check house for leaks - leaking faucets (inside and out), running toilets, leaking water heater, dishwasher, icemaker, washer; water under the house, listen for running water.

Check yard for wet spots.

Look at the history section of your bill and compare current usage to usage for last month as well as a year ago.

Returned Checks

The City of Sanford charges all returned checks a processing fee of $25.00. We do not redeposit any returned items as the bank has already provided this service before an item is returned.

Credit Bureau

The City of Sanford is a member of the Credit Bureau and all past due accounts are subject to be reported for collections after 30 days of final notice.