PO BOX 3729
225 E Weatherspoon St
Sanford, NC 27331

 
 

 

 


A customer’s location determines what cycle they are billed in and therefore determines their due date.

Cycle Due Date

1 – 26th of each month
2 – 3rd of each month
3 – 9th of each month
4 – 16th of each month

  • Bills are due on the 3rd, 9th, 16th and 26th. If your due date falls on a non-business day, then payment is due the next business day.
  • 2nd notices will be generated 5 days after the due date. If date falls on a non-business day, then notices will be generated the next business day.
  • Late fee of $5 will be applied at 5:00 pm 10 days after the due date. If date falls on a non-business day, then late fees are applied the next business day.
  • The cut off list is generated on the morning of the 11th day after the due date and a $15 administrative fee will be applied. If date falls on a Friday or non-business day, then the $15 fee is applied and the cut off list is generated the next business day.
  • If service is cut off and you request that the service be restored after normal business hours, an additional $25 charge is required to be paid the following business day by 10 a.m. If the $25 after-hours reconnect fee is not paid by 10 a.m. service will be disconnected without further notice and will not be reconnected again after hours.
  • All bills and charges must be paid in full before service can be restored.

 



 
 

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Billing & Collections offices are located at 225 E. Weatherspoon St and are open Mon-Fri 8:00am - 5:00pm.



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