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On March 31, 2020, Gov. Roy Cooper issued Executive Order No. 124 "Assisting North Carolinians by Prohibiting Utility Shut-Offs, Late Fees, and Reconnection Fees..." to protect North Carolinians affected by the coronavirus (COVID-19) pandemic.
The order prohibits utilities from terminating services for lack of payment through the end of May, unless extended. It also prohibits utilities from charging interest or late fees on payments in arrears. Lastly, it establishes a six-month period, at the end of the State of Emergency, to make payment arrangements for any bills in arrears. There are also provisions regarding evictions and foreclosures.
The City of Sanford enacted a policy on March 18, 2020 that suspended disconnections due to non-payment during the pandemic. In response to Executive Order No. 124, the City will uphold the following provisions:
Please note that no provision in the Executive Order relieves customers of their obligation to pay bills for receipt of utility services.
For more information, contact the Customer Service department at 919-775-8215.
View the City of Sanford’s coronavirus information here.